Support Services

Step 1: Customer fills in the following information:

• Customers choose First Issue or Additional Issue

• Warrant name: select warrants to register by searching for warrants 
• Check Underlying stock code: automatically retrieved according to the information of the Warrant code. 
• Registration volume: always minimum 1,000; The maximum will depend on the customer and the type of warrant
• Purchase price (customers are not allowed to enter the purchase price) 

→ Automatic calculation Total value. The purchase price and total value will be automatically calculated based on the customer's registered volume

• Customers choose 1 of 2 payment methods:

+ Investor directly transfers funds to PHS's bank account

+ Investors authorize PHS to deduct/transfer funds from their securities accounts at PHS

• If the Customer chooses to transfer funds directly to PHS's bank account, in the Contents section: copy the Bank information, account number, and transfer content to make the money transfer. 
• Tick ​​the confirmation box "I confirm that I am the owner of securities account number 022cxxxx and am fully responsible for this warrant purchase registration

Step 2: The customer presses the Submit button

Step 4: After pressing the Confirm button, one of the following cases occurs:

(1) If the Customer uses a trusted device and has used OTP for previous transactions (such as money transfer, placing orders), Customers do not need to authenticate OTP here

(2) If the Customer uses a trusted device, has registered for smart OTP but has not made any transactions → Enter the 4-digit OTP PIN code

(3) If the Customer uses a trusted device, has not registered smart OTP and has not made any transactions → Enter SMS OTP code

(4) If you use an untrusted device and have used Smart OTP for previous transactions, No need to enter Smart OTP

(5) If the customer uses an untrusted device and has not used Smart OTP before → Enter Smart OTP

Step 5: Display screen Registration History purchased warrants exercised & status of registration history

• Customers want to see details, click on request code details.

In case the request has not been approved, the Customer has the right to cancel the request by clicking the button “Cancel” → The Cancel confirmation pop-up appears, the customer presses the Cancel request button to cancel or Back button to return to Registration history interface

Step 1: Customers enter the following information:

• Professional type of investor

• Confirmation date: Customer selects a date on the calendar and clicks Save.

• Confirmation validity will be automatically taken according to the date that customers wants to confirm

• Recipient:
• At the branch
• Express delivery (fees apply) 

Step 2: After entering the necessary information, the screen displays a note Required Documents, customers need to pay attention to comply with the request → Customers press the Send require button: 

• For Having securities practicing certificates, need to add:

• Valid securities practicing certificate
• Confirmation of employment at a securities company, investment fund management company, foreign securities company branch in Vietnam, or foreign fund management company branch in Vietnam, securities investment company

For Taxable income of the latest year >= 1 billion VND, need to supplement: Tax filing documents submitted to the tax authority or tax deduction documents from organizations or individuals for the most recent year before being identified as professional securities investors

Step 4: Go to this step:

(1) If the Customer uses a trusted device and has used OTP for previous transactions (such as money transfer, placing orders), the Customer does not need to authenticate OTP here.

(2) If the customer uses a trusted device, has registered for smart OTP but has not made any transactions yet → Enter the 4-digit OTP PIN code

(3) If the Customer uses a trusted device, has not registered smart OTP and has not made any transactions → Enter SMS OTP code

(4) If the customer uses an untrusted device and has used Smart OTP for previous transactions, the customer does not need to enter Smart OTP here.

(5) If the customer uses an untrusted device and has not used Smart OTP before → Enter Smart OTP

Step 5: The screen displays the Registration result interface with the registered customer information → Customers press the Next button to confirm completion or View history button to view the registration history list

With requests in "waiting" status, customers can completely cancel the request if they change their decision

Step 1: Customer enters the following information:

• Professional type of investor

• Confirmation date: Customer selects a date on the calendar and clicks save.

• Validity of confirmation will be automatically taken according to the date that the customer wants to confirm

• Recipients:

• At the branch
• Express delivery (fees apply)

Step 2: After entering the necessary information, the screen displays a note Documents needed to be supplemented, Customers need to pay attention to comply with the request → Customers press the button Send require: 

- For Types of professional investors are commercial banks, foreign bank branches, financial companies, organizations, insurance businesses, securities companies, securities investment fund management companies, and securities investment companies. securities, securities investment funds, international financial institutions, off-budget state financial investment funds, and state financial institutions may purchase securities in accordance with relevant laws. Need additional: Business registration certificate or Establishment and operation license or other equivalent documents

- For Professional investor type is a company with a contributed charter capital of > 100 billion VND Need to supplement: Business registration certificate or other equivalent documents, Audited annual financial statements or reviewed semi-annual financial statements.

Step 3: Go to this step:

(1) If the Customer uses a trusted device and has used OTP for previous transactions (such as money transfer, placing orders), the Customer does not need to authenticate OTP here.

(2) If the customer uses a trusted device, has registered for smart OTP but has not made any transactions yet → Enter the 4-digit OTP PIN code

(3) If the Customer uses a trusted device, has not registered smart OTP and has not made any transactions → Enter SMS OTP code

(4) If the customer uses an untrusted device and has used Smart OTP for previous transactions, the customer does not need to enter Smart OTP here.

(5) If the customer uses an untrusted device and has not used Smart OTP before → Enter Smart OTP

Step 5: The screen displays the Registration result interface with the registered customer information → Customers press the Next button to confirm completion or View history button to view the registration history list

With requests in "waiting" status, customers can completely cancel the request if they change their decision

Step 1: The screen interface shows the list and information about stocks that can be purchased. Customers can register their right to buy in 2 methods:

• Method 1: Click on the stock displayed on the screen

Method 2: Press the Register purchase right button at the bottom of the screen

Step 2: Perform the registration operation in 1 of 2 methods selected in step 1

• Method 1: Select the Quantity by pressing the +/- button and then press the Confirm button
• Method 2: Click on the check box & manually enter the number of shares you want to register then press the Confirm button  

Step 3: Go to this step:

(1) If the customer's device is a trusted device and has registered for Smart OTP → the customer enters the OTP PIN code

(2) If the customer's device is trusted and has not registered Smart OTP → Enter SMS

Step 4: After OTP confirmination, the screen shows the Transaction Result. Press the Continue button to complete or View history to review registration history.

At the History interface, customers can click on registrations to view transaction details or press a Filter button in the upper left corner to filter the history list

Step 5: Customer press the Filter button upper left corner to filter history by conditions:

• Account: normal/margin
• Time: 7 days/30 days/select

Step 2: At the Confirmation Bond Conversion interface, the converted stock information is displayed:

• Bond Code 
• Account
• Number of Bonds Owned
• Exercise rate
• Number of shared allowed to register
• Number of registered shares
• Closing date
• Start date
• End date
• Number of conversions: in this section, customers enter the number of conversions by clicking + or - button

Step 3: Customers could review the History & Details by clicking on the request screen.

Additionally, customers can use the filter at the top left corner to filter the history based on the following conditions:

• Account: regular/margin
• Time: 7 days/30 days/Custom

Step 1: Customers select the following information:

• Select the Transfer sub-account (default will be the normal sub-account) 
• Select the Receiver sub-account
• Stock code
• Enter Transfer Quantity (Note the information about the maximum volume that can be transferred)

Step 3: Display Transaction Result

• Customers click Next Transaction if need to convert further 
• Customers click Transaction History to review the transactions they have made. Customers can also select Filter button in the upper left corner of the History interface to optionally display the history list by:

+ Account: normal/margin

+ Time: 7 days/30 days/Select (Optional time that customers want to see) 

Step 1: On the Utilities screen, select the feature “Create alert for stock fluctuations” by stock code.

Step 3: Create stock alerts including:

• Condition:
• Matching price >=
• Match price <=
• % price increase
• % price decrease
• Transaction volume >=
• Transaction value >=
• Foreign transaction value >=
• Select Mechanism
• Repeat is the notification frequency of the newly created stock code when the set condition is reached 
• Time range is the time period when the customer wants to receive warning information

Step 4: After successfully creating an alert, the following information will be displayed

• Stock code
• Stock price, increase or decrease fluctuation by value and %
• Alarm set values
• Repeat
• Time range

Step 5: Create alert conditions for stock codes, 1 stock code can create many different alert conditions

Step 6: Customers can delete stock alerts by:

• Swipe left on the stock code alert and select the Delete or Edit button

Step 4: Select Reason for change. Then enter the transfer account manager ID (Not required).

Note: If the customer does not have information about an account manager, PHS will appoint an employee from the branch the customer chooses.

Step 5: Confirm "I have read and understand the Privacy Policy". Then Submit request. The Account Management Officer will be updated on the customer's account. 

Note: The information when submitting the request is still old information. After PHS approval, it will be updated with new management staff information.

Step 2: Select Statement purpose including: 

• Monitor and manage finances
• Demonstrate financial
• Dispute resolution
• Financial statements
• Confirm the balance according to the audit company's letter

* Note: Choosing the right statement purpose helps you reduce time choosing the types of statements you need.

Step 3:

- If the investor chooses a specific purpose in step 2, the list of statement types will be automatically updated.

- Or investors can add it manually by clicking “Add statement” select “Add statement” - Select Statement type, time, select stock code (if required) and enter number of copies (Maximum 100 copies) - Then select Add.

Step 5: Check the statement receiving address. The system will automatically fill in the statement receipt address according to the information the customer has provided. If the customer changes the receiving address, please re-enter the new address in the Receiving address box.

Confirm and select as the securities account owner and are sending the account statement request. Request Phu Hung to cut the money in my account at Phu Hung Securities. Then Submit request.