Notes when opening an online account

To open an online eKYC, please note the followings:
- An clear ID card or citizen identification are not smudged, blurred, or superimposed text, being cut corners or taking photo close to the edges of ID card.
- The phone has a stable internet connection
- Enter correct & enough information of address to receive letter; correct email to receive contract file; correct phone number to receive password and confirm OTP
- When OTP has not been received, please double check the entered phone number and wait for about 1 minute before pressing "Resend"
Click here for instructions to open an online account: https://www.youtube.com/watch?v=qi2j8_RPldI

What are the causes of not receiving OTP?

- Entering the wrong phone number registered in step 4: Adding personal information
- Customer is blocking receiving SMS from PHS

Instructions to delete the Cache

- IOS: Settings > General > iPhone Storage > Find Apps > Delete Apps (red) > Reload Apps
- Android: Settings > Application Management
> Find the app > Delete cache/temp/cache > Open App again

Which time for dividends, stocks to return to the account ?

From 30 to 60 days depending on information registered from issuers

How to register the right to buy shares?

When receiving a message of notifying buying rights from PHS, customers can register to the right to buy shares on PHS Mobile App, PHS Web trading as follows:
- Log in to PHS's Mobile App/Web trading
- Select "Utilities" => "Right register"
- Enter the number of shares you want to buy (Note: The quantity is equal to or less than the quantity to be purchased)
- Check payment amount (Note: Amount is lesser or equal to current balance)
- Click OK
=> The system will automatically deducts money. After making a successful stock purchase transaction, please double check the quantity purchased is correct with the quantity just made

Does money in a securities account get interest rate ?

For domestic customers, the interest rate is calculated, details are available on the website, for foreign customers, no interest rate to be calculated

Is there any fee for transfer money to securities account ?

Fee for depositing and withdrawing money from the securities account is regulated according to the regulations of each bank and the customer has to pay this fee.

Instructions on how to register for the right to buy the basic securities app

To register for the right to buy on the CKCS app, please follow these steps:
- Log in to your PHS-Mobile app.
- Step 1: Select the Utilities tab => Register for the right to buy.
- Step 2: Select the buying right you want to register.
- Step 3: Confirm registration of the right to buy.
- Step 4: After entering the information, click "Confirm" to complete the registration of the right to buy.

Instructions to view the basic stock app balance

To view the balance on the CKCS app, please do the following:
- Login your account to the PHS-Mobile app.
- Select "Account" select "General account"
- See "Total amount"

Instructions for placing conditional orders on the basic stock app

To place a conditional order on the CKCS app, please follow these steps:
- Log in your account to the PHS-Mobile app.
- Step 1: Click Place order → select the arrow to place order
to sue.
- Step 2: At the order placement screen, enter the information.
- Step 3: Click Place order.
- Step 4: Click Confirm to complete the order.
- Step 5: After placing the order successfully.
- Select "Done": return to the order screen.
- Select "OK": switch to the command number screen.